Returns

At Spool Performance, we strive to ensure customer satisfaction. However, we understand that you may need to return a product. This policy outlines the conditions and procedures for returns, refunds, and exchanges.

1. Eligibility for Returns

• Returns are only accepted from the direct purchaser. If you purchased from a retailer other than Spool Performance, please contact them directly.
• 'New' merchandise may be returned for exchange or refund within 15 days from the date of shipment.
• 'New' merchandise must be unused and free from installation or mounting damage.
• Installation or modification of parts waives your right to returns, refunds, or exchanges.

2. Return Authorization

• All returns require a 'Return Merchandise Authorization' (RMA).
• To obtain an RMA, contact us at customer_service@spoolperformance.us. Provide your Name, Order Number, Date of Purchase, and Phone Number.
• Returns without an RMA will not be processed.
• Returns must be received within 14 days from the issuance of the RMA.

3. Inspection and Processing of Returns

• A RMA does not guarantee a refund or replacement.
• All returned items will be inspected for eligibility.
• Customers must ship returns prepaid. Spool Performance is not responsible for lost shipments.
• Include a copy of your original invoice and contact information with your return.
• Eligible returns will be exchanged or refunded less a 25% restocking fee.
• Refunds will be issued to the original payment method.

4. Order Cancellation

• Orders may be cancelled for a full refund minus a 5% merchant fee if cancelled before shipment.
• Contact us immediately at customer_service@spoolperformance.us to cancel an order.
• Orders that have already shipped cannot be cancelled and are subject to the Returns for Refund or Exchange guidelines.

5. Special Orders

• Special order or customized items cannot be cancelled, returned, or exchanged.

6. Customer Responsibility

• It is the responsibility of the customer/installer to verify the correct size and application of all parts before installation.

7. Changes to the Return Policy

• Spool Performance reserves the right to modify this policy. Any changes will be posted on this page.

For any questions regarding our return policy, please contact us at customer_service@spoolperformance.us